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Payment methods are as follows:
Once online payment is made, you will get a confirmation of the transaction by e-mail. Please keep all messages relative to online payment.
Here below you can see a sample of proof of payment.
The delivery and package are not included in the price of the propeller and are paid extra. Shipping charges are calculated on the basis of the weight, size of ordered products and country of destination.
All international parcels are shipped via tracked Priority Mail.
The average delivery time for propellers is 10-15 days.
Our package (double boxes made of five-layer corrugated cardboard) is safe and protects propellers from damage. We secure additionally tips of blades by extruded polystyrene foam.
|
REASON OF RETURN/EXCHANGE |
SOLUTION |
CONDITIONS |
REFUND OF SHIPPING EXPENSES |
| Propeller does not fit because client provided the incorrect information during order placement. | 1. client can return propeller | Returned goods must have no signs of wear | – shipping expenses are not refundable;
– return shipping is at client’s expenses; – additional fees of 25 euro are applicable to cover customs fees that are due on the reception of returned goods. |
| 2. client can exchange propeller | Returned goods must have no signs of wear | – shipping costs are at client’s expenses;
– additional fees of 25 euro are applicable to cover customs fees that are due on the reception of returned goods. |
|
| Propeller is unused and you would like to cancel the purchase | client can return propeller | returned goods must have no signs of wear | – shipping expenses are not refundable;
– return shipping is at client’s expenses; – additional fees of 25 euro are applicable to cover customs fees that are due on the reception of returned goods. |
| Propeller does not fit because of a manufacturing defect | client can exchange propeller | Light wear is admissible | shipping cost are at DTpropeller’s expenses |
| Propeller does not fit because the order was incorrectly filled by DTpropeller. | client can exchange propeller | Light wear is admissible | shipping cost are at DTpropeller’s expenses |
All trikes are customized. Thus, they are not subject to return.
In case of reclamation, please contact us via email office@dtpropeller.com and provide us with full description of the issue accompanied by high-resolution photos.
In case of a manufacturing defect or of an error/omission of the factory, all modifications and relative shipping charges are at DTpropeller’s expenses.
In case of an error/omission of the client, of inaccurate measurements provided by client or other issues due to improper operation, all modifications and relative shipping charges are at client’s expenses.
Belarus, 231744, Grodno region, der.Zagorniki
+ 375 29 676 79 89 (Russian, Polish)
+ 39 346 6307229 (English, French, Italian)
E-mail: office@dtpropeller.com
